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faq

We want you to have the best shopping experience. Here are some answers to usually asked questions

About Shop

Where can l purchase your products

Our products are available for purchase on our website or at our Miiriya store.

I put the wrong address on my order . What should l do ?

Contact us prior to 24 hours with your accurate address and order number. Please exercise caution when inputting your shipping address. Gauti Galore is not liable for orders shipped to an incorrect address.

I have questions about the product of want to change the size .

In case of uncertainty regarding your size, kindly reach out to us through email at admin@gauti-galore.com promptly or utilize our live chat support. If your order has been placed, please make contact within 12 hours.

Why did l receive a cancellation / out of stock notification after l successfully placed an order ?

In the rare event that a product is out of stock after your purchase, we'll email you to discuss alternative options. If your order has missing information , we'll reach out to you. If we don't hear back within a specified time, your order will be canceled.

I want to cancel my order

If you want to cancel an order you must do it within the first 12 hours after your purchase . Contact us as soon as possible .

My items are damaged , what should l do ?

Please contact us immediately with your order number and multiple photos of the damaged products within 48 hours of receiving your order.

Do you offer returns & exchanges

We offer FREE returns to the USA, UK, Canada, Australia, France, and other countries. If you receive the wrong size, style, or a damaged product, we'll gladly send a replacement or issue a refund. Please note that shipping costs are non-refundable.For more information please check our returns policy

What forms of payment does the shop have ?

We accept Visa , Mastercard, Amex , Discover , Diners club , Maestro, Apple Pay , Google Pay , PayPal and Afterpay

How is shipping fee calculated

We ship free to 39 countries and a flat rate to other countries . Please check our shipping policy .

How to check order status

To track your order click here or use the link sent to your email after order shipment .